Reliance Nippon Life Insurance Company (RNLIC) is a joint venture between Reliance Capital, a part of the Reliance Group, and Nippon Life, one of Japan's largest life insurance companies. It is one of India's leading life insurance companies, serving millions of customers with a wide range of insurance products designed to meet their diverse needs. Customer service is an important aspect of their operations, aimed at ensuring customer satisfaction and loyalty. This page provides in-depth information on Reliance Nippon Life Insurance customer care services, including contact methods, services and common issues resolved by customer service.
Reliance Nippon Life Insurance Customer Care Details
Below are the customer care details of Reliance Nippon Life Insurance:
|
Particular |
Details |
|---|---|
|
Reliance Nippon Life Insurance Toll-Free No. (For PAN India) |
1800-102-1010 |
|
Reliance Nippon Life Insurance Toll-Free No. (Customer residing outside India) |
+91 022-4198-4000 |
|
Reliance Nippon Life Insurance Toll-Free No. (For Claims Related Queries Only) |
1800-102-3330 |
|
Reliance Nippon Life Insurance Email ID |
rnlife.customerservice@relianceada.com |
| Reliance Nippon Life Insurance WhatsApp Number | (+91) 7208852700 |
Important Information
- Please do not use any country code prefix for domestic calls
- Call Centre timings - (Monday to Saturday: 9 am to 6 pm) (except national holidays)
Reliance Nippon Life Insurance Contact Details
To connect with Reliance Nippon Life Insurance customer care, you can use the following contact details:
Registered & Corporate Office
- India Head Office(Pan India): Reliance Nippon Life Insurance Company Limited, Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai - 400051. India. T +91 22 6896 5000.
- UAE (Dubai Representative Office): Reliance Nippon Life Insurance Company Limited, Office 311, Hamsah Building (Ansar Gallery Building), Office Block, Khalid Bin Waleed Street, Bur Dubai, UAE PO Box is 127416. Landline: +971 4397 2100.
Customer Service Numbers
- For PAN India: 1800 102 1010 (Monday to Saturday: 9 am to 6 pm)
- Customer Care Number for Customers residing outside India: (+91) 022 4198 400
- For Claims Related Queries Only: 1800 102 3330
Services Provided by Reliance Nippon Life Insurance Customer Care
Reliance Nippon Life Insurance Customer Care is equipped to handle various services and issues, ensuring customers receive timely and effective support.
Policy Information and Updates
Policyholders can contact customer care for detailed information about their life insurance policies, including policy features, benefits, terms, and conditions. They can also request updates on their policy status and receive information on any changes or new features.
Premium Payments and Statements
Policyholders can seek assistance in managing premium payments and receive information about premium due dates, available payment methods, and premium receipts. They can also request detailed statements of their payments and receive updates about their Reliance Nippon Life Insurance Policy Status.
Claims Assistance
One of the most important features of Reliance Life Insurance customer care is assisting policyholders in the claim settlement process. This includes providing information on the required documents, guiding them through the claim submission process, and updating them on the status of their claims.
Policy Renewal and Surrender
Policyholders can contact Reliance Nippon Life Insurance Customer Care for information related to the policy renewal process. Moreover, if they want to surrender their policies, the customer care team provides information on the surrender value, necessary procedures, and the implications of surrendering a policy.
Grievance Redressal
Reliance Nippon Life Insurance has a robust grievance redressal mechanism to address customer complaints and issues. The customer care team ensures that grievances are resolved promptly and to the customer's satisfaction.
Reliance Nippon Life Insurance Contact Channel
Reliance Nippon Life Insurance offers multiple contact channels to ensure customers can easily seek help and support. Here are some of the various contact channels Reliance Nippon Life Insurance provides.
Customer Care Helpline
The customer care helpline is a direct and efficient way to contact Reliance Nippon Life Insurance. Here are the ways to get in touch with the customer care team:
- Toll-Free Number: 1800-102-1010
- Toll-Free No. for customers residing outside India: 022-30338181
Email Support
Email support is an excellent option for detailed inquiries or issues that require documentation. This method allows customers to provide detailed explanations and attach necessary documents.
- Customer Service Email: rnlife.customerservice@relianceada.com
Branch Visit
Customers can visit any Reliance Nippon Life Insurance branch across India for personal assistance. Branch visits are ideal for complex issues that require face-to-face interaction.
Services Offered at Branches:
- Policy information and updates
- Premium payments and receipts
- Claims assistance
- Policy renewals and surrenders
- Grievance Redressal
Online Chat and Self-Service Portal
Reliance Nippon Life Insurance provides a robust online platform with a live chat feature and a self-service portal. These digital tools offer real-time assistance and allow customers to manage their policies conveniently.
- Live Chat: Available on the official website, the live chat feature connects customers with a representative who can provide immediate assistance.
- Self-Service Portal: Through the portal, customers can:
- Access policy details
- Make premium payments
- Update personal information
- Download statements
- Track claim status
Social Media
RNLIC maintains an active presence on various social media platforms, providing another avenue for customer engagement and support. Customers can use these platforms to ask questions, leave feedback, and stay updated on the latest news and offerings.
- Facebook: Nippon Life Insurance on Facebook
- Twitter: Reliance Nippon Life Insurance on Twitter
- LinkedIn: Nippon Life Insurance on LinkedIn
Postal Services
Customers can also reach out to Reliance Nippon Life Insurance through postal services for sending documents or formal letters regarding their policies.
Address: Reliance Nippon Life Insurance Company Limited H Block, 1st Floor, Dhirubhai Ambani Knowledge City, Navi Mumbai, Maharashtra 400710, India
Some Major Branches and their Addresses of Reliance Nippon Life Insurance
Shriram Life Insurance has 713 branches across India. Below are some of the major branches of Reliance Nippon Life Insurance in major cities in India:
|
State |
City |
Address |
Customer helpline number |
|---|---|---|---|
|
Delhi |
New Delhi |
01st Floor, A-4, Vishal Enclave, Rajouri Garden, New Delhi -110027 |
011-44754212 |
|
Maharashtra |
Mumbai |
1st Floor, Atharva Building, Behind Payyade Residency, Off Mira Bhayander Road, Mira Road-East, Mumbai, Thane district, Maharashtra-401107 |
022-28555240 |
|
Karnataka |
Bangalore |
No. 28, 4th Floor, Centenary Building, MG Road, Bangalore, Bangalore Urban district, Karnataka-560001 |
08046960500 |
|
Madhya Pradesh |
Indore |
128-132, 1st floor Apollo square, Zazeerwala square, Dr. R S Bhandari marg, Indore, MP 452001 |
07312562371 / 07312562372 |
|
Telangana |
Hyderabad |
05th Floor, 6-3-1085 / D / 502, Dega Towers, Raj Bhavan Road, Somajiguda, Hyderabad, Telangana-500082 |
04048570391 / 04048570387 |
|
Uttar Pradesh |
Lucknow |
Heera Plaza, Sector - 8, Vikash Nagar, Lucknow, Lucknow district, Uttar Pradesh-226022. |
05222738220 |
|
Tamil Nadu |
Chennai |
2nd floor, KBS Building, # 109 Gandhi Road, West Tambaram, Chennai, Kancheepuram district, Tamil Nadu-600045 |
044-22267034 |
|
Maharashtra |
Pune |
3rd floor, Shivam Apartments, Pune-Solapur road, Pune-13, Maharashtra |
020-30490024 |
|
Rajasthan |
Jaipur |
05th Floor, C-21B, BHAGWAN DAS ROAD C-21B, BHAGWAN DAS ROAD, C-SCHEME, JAIPUR-302001 |
0141 - 2376798 |
|
Bihar |
Patna |
1st Floor, N.P.Tower, Main Kankarbagh Road, Near Colony More, Kankarbagh, Patna, Patna district, Bihar-800014 |
06122352285 |
|
Gujarat |
Ahmedabad |
204, Dev Arcade, Opp Big Bazaar, Near Fun Republic, S G Highway, Ahmedabad, Ahmedabad district, Gujarat-380015 |
07926924231 |
|
Uttar Pradesh |
Agra |
1st Floor, 18/163 B/2, Tiraha Hotel, Taj View Fatehabad road, Taj Ganj, Agra U.P 282001 |
05622330511 |
|
West Bengal |
Kolkata |
206 A.P.C Road,2nd Floor, West Wing, Bank of Maharashtra building, Opp. CESC Regional Office, Kolkata-700004, West Bengal |
8697719436 / 8697719437 |
|
Haryana |
Gurgaon |
02nd Floor, 91, IDC MG Road, Sector – 16, Gurgaon - 122001 |
01244073539 |
|
Tamil Nadu |
Coimbatore |
1st Floor, 1025/1 Skanda Square, Avinashi Road, Coimbatore 641018 |
04224204756 / 04224204755 |
|
Punjab |
Ludhiana |
1st Floor Golden Plaza, Above Mochi Showroom, The MAll Road, Ludhiana, Ludhiana district, Punjab-141001 |
01615030935 |
|
Orissa |
Bhubaneswar |
2nd Floor, Gajanan Tower, Plot Number- 60, Budhanagar, Kalpana Square, Bhubaneswar - 751006 |
0674-3200119 |
|
Maharashtra |
Nagpur |
Office No.201 to 206, 2nd floor, Mile Stone - No.5, RamdasPeth, Wardha Road, Nagpur, Nagpur district, Maharashtra-440010 |
0712-3018077 / 0712-3018078 |
|
Haryana |
Panipat |
LMR HIGH 1st Floor, 936-937,G T Road, Panipat-132103, |
01802644470 / 01802634470 |
|
Chandigarh |
Chandigarh |
3rd Floor, SCO 123/124, Sector 17C, Above Reliance Jewels, Chandigarh - 160017 |
01725001358 / 01725002158 |
|
West Bengal |
Siliguri |
Gitanjali Complex, 3rd & 2nd floor, 2nd Mile, Sevoke Road, Siliguri, Darjeeling district, West Bengal-734001 |
03532541218 / 03532541219 |
|
Assam |
Guwahati |
03rd Floor, Star City Developers Shopping Complex, Near Hanuman Mandir, Lachit Nagar, Ulubari G.S.Road, Guwahati-781007 |
03612463973 / 03612463972 |
Reliance Nippon Life Insurance Grievance Redressal
Reliance Nippon Life Insurance believes in providing the best services to customers and their channel partners. It has a well-established grievance redressal team to address customer concerns and ensure a seamless resolution process. Here is an overview of the company's grievance redressal system:
Grievance Redressal Department
Reliance Nippon Life Insurance Company Limited,
Head office: Reliance Nippon Life Insurance Company Limited, Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai - 400051. India.
Phone: 040 - 23009400
Email ID: rnlife.gro@relianceada.com
Concern Person
-
Grievance Redressal Officer
Name:
Mr. Ashish Lakhtakia, Head of Legal & ComplianceAddress:
Reliance Nippon Life Customer Care, Reliance Nippon Life Insurance Company Limited, 9th Floor, R‐Tech park, Nirlon Compound, Goregaon (E), Mumbai 400063Email ID:
rnlife.gro@relianceada.com -
Customer Care Head
Name:
Mr. Santosh Ranade, Head of Customer CareAddress:
Reliance Nippon Life Customer Care, Reliance Nippon Life Insurance Company Limited, 9th Floor, R‐Tech Park, Nirlon Compound, Goregaon (E), Mumbai 400063Email ID:
rnlife.headcustomercare@relianceada.com
Reliance Nippon Life Insurance offers grievance solutions on 3 levels, and customers can raise their concerns through these contact channels. Here are the details of Reliance Nippon Life Insurance grievance redressal process:
Level 1: Customer Care
The first step in addressing any dissatisfaction to the customer care team of Reliance Nippon Life Insurance. This can be done through various channels:
Customer Care Helpline
- Toll-Free Number: 1800-102-1010
- Email: rnlife.customerservice@relianceada.com
Branch Visit
You can also visit any nearby Reliance Nippon Life Insurance branch to speak with a representative directly. Or write them at the registered address:
Reliance Nippon Life Insurance Company Limited, Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai - 400051. India.
Level 2: Grievance Redressal Officer
If the customer is not satisfied with the response from the customer care team or your complaint has been unsolved for more than 10 days, you can escalate the issue to the local Grievance Redressal Officer or contact the Branch Service Manager at the nearby Reliance Nippon Life Insurance branch. Click here to download the complete list of grievance redressal officers.
Level 3: Escalation to Senior Management or IRDAI
If the complaint is still unresolved or if the customer is not satisfied with the solution provided by the local grievance redressal officer, the issue can be escalated to senior management.
Write to the Head of Customer Care at rnlife.headcustomercare@relianceada.com or Grievance Redressal Officer, Principal Compliance Officer at rnlife.gro@relianceada.com.
Suppose the grievance remains unresolved after following the internal redressal mechanisms. In that case, customers can escalate their complaint to the Insurance Regulatory and Development Authority of India (IRDAI) through their Insurance Ombudsman.
Reliance Nippon Life Insurance Ombudsman Offices in India
Reliance Nippon Life Insurance policyholders with unresolved grievances or disputes can approach the Insurance Ombudsman for further assistance. The Insurance Ombudsman is an independent authority appointed by the Government of India to address insurance-related complaints. Here is a list of Insurance Ombudsman offices in different regions of India:
|
City |
Address |
Areas of Jurisdiction |
Contact Details |
|---|---|---|---|
|
AHMEDABAD |
Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 |
State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu |
Tel.:- 079-25501201/02/05/06 |
|
BENGALURU |
Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 |
Karnataka |
Tel.:- 080-26652048 / 26652049 |
|
BHOPAL |
Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 |
States of Madhya Pradesh and Chattisgarh. |
Tel.:- 0755-2769201/202 |
|
BHUBANESHWAR |
Office of the Insurance Ombudsman,62, Forest Park, Bhubneshwar – 751 009. |
State of Orissa. |
Tel.:- 0674-2596461 / 2596455 |
|
CHANDIGARH |
Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. |
States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh |
Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 |
|
CHENNAI |
Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. |
State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) |
Tel.:- 044-24333668 / 24335284 |
|
DELHI |
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. |
State of Delhi |
Tel.:- 011-23232481/23213504 |
|
ERNAKULAM |
Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. |
Kerala, Lakshadweep, Mahe-a part of Pondicherry |
Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 |
|
GUWAHATI |
Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). |
States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
Tel.:- 0361- 2132204 / 2132205 |
|
HYDERABAD |
Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 |
States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry |
Tel.:- 040-65504123/23312122 Fax:- 040-23376599 |
|
JAIPUR |
Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. |
State of Rajasthan |
Tel.:- 0141-2740363 |
|
KOLKATA |
Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 |
States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. |
Tel.:- 033-22124339 / 22124340 |
|
LUCKNOW |
Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 |
District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. |
Tel.:- 0522-2231330 / 2231331 |
|
MUMBAI |
Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 |
States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. |
Tel.:- 022-26106928/360/889 Fax:- 022-26106052 |
|
NOIDA |
Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida |
States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur |
Tel.: 0120-2514250 / 2514252 / 2514253 |
|
PATNA |
Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. |
States of Bihar and Jharkhand. |
Tel.: 0612-2680952 |
|
PUNE |
Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 |
States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region |
Tel: 020 -41312555 |
Conclusion
Reliance Nippon Life Insurance customer care services are designed to provide comprehensive assistance to their policyholders, ensuring satisfaction and trust. Through multiple contact channels, a wide range of services and a commitment to continuous improvement, the company strives to address customer needs effectively. By investing in advanced digital solutions and personalized experiences, Reliance Nippon Life Insurance aims to set new standards in customer service within the insurance industry.