Overview
HDFC Life Insurance is one of the leading life insurance companies in India, known for its customer-centric approach and efficient customer care services. HDFC Life Insurance Company recognizes the importance of providing prompt assistance and addressing customer queries and concerns effectively. HDFC Life Insurance has established a dedicated customer care department to cater to the needs of its policyholders and potential customers. In this article, we will explore the key aspects of HDFC Life Insurance customer care services, including their commitment to customer satisfaction, communication channels, assistance for policy-related queries, grievance redressal mechanisms, and the role of the insurance ombudsman in enhancing customer experience.
HDFC Life Customer Care Details
Below are the customer care details of HDFC Life Insurance:
For Individuals wants to buy a new policy
|
Particular |
Details |
|---|---|
|
HDFC Life Insurance Helpline No. |
18002669777 |
|
HDFC Life Insurance Other Contact Number |
9980970424 |
|
HDFC Life Insurance Email ID to buy new HDFC Life Insurance Policy |
buyonline@hdfclife.in |
|
HDFC Life Insurance Customer Whatsapp Number |
+91-8291890569 |
| HDFC Health Insurance Customer Care for Sales Enquiry | 022-68446530 |
For NRI
|
Particular |
Details |
|---|---|
|
To buy a New Policy |
+91-8916613503 |
|
For Other Services |
+91-8916694100 |
|
HDFC Life Insurance Email ID for NRI |
nriservice@hdfclife.com |
|
HDFC Life Insurance Email ID to buy new HDFC Life Insurance Policy |
buyonline@hdfclife.in |
For Policyholders
|
Particular |
Details |
|---|---|
|
HDFC Life Insurance Helpline No. |
022-68446530 |
|
HDFC Life Insurance Other Contact Number |
998097042 |
|
HDFC Life Insurance Email ID to buy new HDFC Life Insurance Policy |
service@hdfclife.com |
|
HDFC Life Insurance Customer Whatsapp Number |
+91-8291890569 |
Services Provided by HDFC Life Insurance Customer Care
HDFC Life customer care offers a range of services to address the needs and concerns of policyholders and potential customers. Here are some key services provided by HDFC Life Insurance customer care:
Policy Information
HDFC Life customer care provides detailed information about the various life insurance policies offered by the company. They can help customers understand different policies' features, benefits, and terms and conditions, helping them make informed decisions based on their specific needs.
New Policy Enquiries
Potential customers interested in purchasing a life insurance policy from HDFC Life Insurance can contact the customer care team for guidance and assistance. They can provide information about policy options, premium calculations and application procedures.
Policy Servicing
HDFC Life customer care helps policyholders with policy servicing requests. This includes updating personal information such as address or contact details, making changes to the policy, adding or removing riders and resolving any queries related to policy administration.
Premium Payment Assistance
Customers often question premium payment options and methods. HDFC Life Insurance customer care guides customers in understanding the payment modes available, such as online payments, auto-debit options, payments through mobile apps and other convenient methods. They can assist with any issues related to premium payment or payment receipt.
Claims Assistance
In the unfortunate event of a claim, HDFC Life customer service is instrumental in guiding policyholders through the claim settlement process. They provide information about the required documents, help policyholders understand the steps to file a claim, and provide updates on the claim's progress.
Grievance Redressal
HDFC Life Insurance customer care has a dedicated team to handle and resolve customer complaints and grievances. They ensure that all concerns are addressed promptly and fairly. Customers can contact Customer Care to report any issues related to their policies, premium payments, claims or any other aspect of their interaction with the company.
Policy Renewals
Customer service assists policyholders with the policy renewal process. They can provide information about renewal premiums, due dates, and available renewal options. They can also send reminders to policyholders regarding policy renewal to ensure continued coverage.
Online Self-Service Support
HDFC Life customer care promotes online self-service options. They guide on using the company's online portal and mobile app, enabling policyholders to access their policy details, check policy status, download policy-related documents, and perform various self-service functions conveniently.
Customer Feedback and Assistance
HDFC Life Insurance values customer feedback and aims to continuously improve its customer care services. They may seek customer feedback through surveys or other means to understand customer satisfaction levels and identify areas for improvement. Customer service representatives are available to assist customers in providing feedback or resolving any concerns.
HDFC Life Contact Details
To contact HDFC Life customer care, you can use the following contact details:
Corporate Office Address: 12th Floor, Lodha Excelus, Apollo Mills Compound, N .M. Joshi Road, Mahalaxmi, Maharashtra, 400011
Working days: Monday to Friday
Timings: 9:15 AM to 6:00 PM
International Liaison Office: Office number 207, 2nd floor, The Business Center, Bank Street, Bur Dubai, Dubai, United Arab Emirates.
Working days: Monday to Friday
Timings: 9:00 AM to 5:00 PM
Telephone No. : (+971) 43426662
Some Major Branches and their Addresses of HDFC Life Insurance
HDFC Life Insurance has 42 branch offices across India. Here are some major branches of HDFC Life Insurance:
|
State |
City |
Telephone No. |
OFFICE ADDRESSES |
|---|---|---|---|
|
Uttar Pradesh |
Lucknow |
+918657511075 |
Halwasiya House, 1st Floor, 11, Mahatma Gandhi Marg, opposite HDFC Bank, Hazratganj, Lucknow, Uttar Pradesh 226001 |
|
Delhi |
Delhi |
+918657511058 |
ADITYA BIRLA FINANCE, No 17, 4th Floor, Barakhamba Rd, New Delhi, Delhi 110001 |
|
Maharashtra |
Mumbai |
+918657589763 |
11th to 14th Floor, Apollo Mills Cmp Lodha Excelus, NM Joshi Marg, Mahalakshmi, Mumbai, Maharashtra 400011 |
|
Madhya Pradesh |
Indore |
+918657511078 |
1st Floor, Plot No 19, 1, Sapna Sangeeta Rd, above Bank of Baroda, Snehnagar, Indore, Madhya Pradesh 452007 |
|
Maharashtra |
Pune |
+918657511028 |
Ofc No 301A, 314A, 314B, 315A, 315 B 3F, City Mall, SNo 132/B/1, Shivajinagar Ganesh khind Road, Maharashtra 411007 |
|
Karnataka |
Bengaluru |
+918657511027 |
9, 4th Flr, Esquire Centre, Mahatma Gandhi Rd, Bengaluru, Karnataka 560001 |
|
Uttar Pradesh |
Agra |
+917045690670 |
Block No E15/8, Business Square, No 203 to 205, 2nd Flr, Sanjay Place, Agra, Uttar Pradesh 282002 |
|
Telangana |
Hyderabad |
+919594690942 |
2nd Floor, Queen Plaza, SP Road, Section 2B Begumpet Hyderabad - 500003 |
|
Gujarat |
Ahmedabad |
+918291936601 |
3rd Floor, Ratna Business Square Ashram Road Ahmedabad - 380006 |
|
Tamil Nadu |
Chennai |
+918657511026 |
37/38, 2nd Flr, ASVN, Ramana Towers, Venkatnarayana Rd T Nagar Chennai - 600017 |
|
Bihar |
Patna |
+918657589766 |
2nd Floor, Bhagvati Dwarka Arcade Exhibition Road Patna - 800001 |
|
Rajasthan |
Jaipur |
+918657511041 |
Fly Over, Sunny Paradise, 301 to 303, 3rd, Tonk Rd, nr. Gopalpura, Jaipur, Rajasthan 302015 |
|
West Bengal |
Kolkata |
+919167995915 |
Menaka Estate Nr Governor House, Ground & 1st Floor, Menaka Estate Bldg, 3, Red Cross Pl, Kolkata, West Bengal 700001 |
|
Punjab |
Ludhiana |
+918657511035 |
SCO 41, 3rd & 4th Flr, Feroze Gandhi Market Rd, above Tanishq Showroom, Ludhiana, Punjab 141001 |
|
Haryana |
Gurgaon |
+918657511041 |
Gr Flr, 1st Flr & 2nd Flr PN 32 & 33, Huda Mkt part 2, Sector 15 Nr 32 Miles stone, Gurugram, Haryana 122001 |
|
Haryana |
Panipat |
+918657464255 |
Shop No R11 to 13, 1st & 2nd Floor, Grand Trunk Rd, opposite Hotel My India, Bishon Sarup Colony, Panipat, Haryana 132103 |
|
Tamil Nadu |
Coimbatore |
+918657511024 |
HN 103, 1st Flr, Indsil, Thiruvenkatasamy Rd W, above Nilgiris Super Mkt, R.S. Puram, Coimbatore, Tamil Nadu 641002 |
|
Haryana/Punjab |
Chandigarh |
+918291942165 |
SCO 149 To 151, Gr, 1st & 2nd Flr, 43B, Chandigarh, 160022 |
|
Odisha |
Bhubaneswar |
+918291941617 |
Unit No 9, Samabaya Bhawan, PN 365, 4th & 5th Flr, Janpath Rd, near IDBI Bank, Bhoinagar, Bhubaneswar, Odisha 751022 |
|
Assam |
Guwahati |
+918879224536 |
1st Floor, Bora Service, Dwarka Center, Soniram Bora Road, South Sarania, Lachit Nagar, Guwahati, Assam 781007 |
HDFC Life Insurance Grievance Redressal
HDFC Life Insurance has a well-defined grievance redressal process to address and resolve customer complaints and grievances. The company aims to provide a fair and transparent mechanism for customers to voice their concerns and ensure timely resolution. Here is an overview of HDFC Life Insurance grievance redressal contact details:
Secretarial Department HDFC Life Insurance Company Limited
CIN: L65110MH2000PLC128245
Lodha Excelus, 13th Floor, Apollo Mills Compound, N. M. Joshi Marg, Mahalaxmi, Mumbai - 400011
Contact Person: Ganesh Ithape / Prasad Keluskar
E-mail: investor.service@hdfclife.com
Telephone: 022 67516666
General Counsel, Chief Compliance Officer & Company Secretary (Nodal Officer)
Mr Narendra Gangan
HDFC Life Insurance Company Limited, Lodha Excelus, 13th Floor, Apollo Mills Compound, N. M. Joshi Marg, Mahalaxmi, Mumbai - 400011
E-mail: investor.service@hdfclife.com
Telephone: 022 67516666
Registrar and Share Transfer Agent (RTA) KFin Technologies Private Limited
Contact Person: Ms Krishna Priya Maddula
Unit: HDFC Life Insurance Company Limited (ISIN: INE795G01014) Selenium Tower B, Plot No. 31 & 32, Gachibowli, Financial District, Nanakramguda, Serilingampally, Hyderabad - 500 032 Tel: 040-67162222 / 79611000 Fax: 040-23431551
Toll-free: 1800 309 4001
E-mail: einward.ris@kfintech.com Website: www.kfintech.com For policy-related queries/complaints Email id: service@hdfclife.com Call: at 1860-267-9999 / 022 - 68446530
Insurance Ombudsman Offices
The Insurance Ombudsman is an independent authority appointed by the Government of India to address grievances and complaints related to insurance companies. The Ombudsman offices are spread across various cities in India. For instance, you are unsatisfied with HDFC Life Insurance customer care. In that case, you can go to the insurance ombudsman to resolve your queries:
Toll-free number: 1800 4254 732
Email ID: complaints@irda.gov.in
List of Ombudsman Offices along with their Addresses
Policyholders can reach out to the nearest branch of the Insurance Ombudsman. Here is a list of Insurance Ombudsman offices, along with their respective jurisdictions:
|
City |
Address |
Areas of Jurisdiction |
Contact Details |
|---|---|---|---|
|
AHMEDABAD |
Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 |
State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu |
Tel.:- 079-25501201/02/05/06 |
|
BENGALURU |
Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 |
Karnataka |
Tel.:- 080-26652048 / 26652049 |
|
BHOPAL |
Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 |
States of Madhya Pradesh and Chattisgarh. |
Tel.:- 0755-2769201/202 |
|
BHUBANESHWAR |
Office of the Insurance Ombudsman,62, Forest Park, Bhubneshwar – 751 009. |
State of Orissa. |
Tel.:- 0674-2596461 / 2596455 |
|
CHANDIGARH |
Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. |
States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh |
Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 |
|
CHENNAI |
Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. |
State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) |
Tel.:- 044-24333668 / 24335284 |
|
DELHI |
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. |
State of Delhi |
Tel.:- 011-23232481/23213504 |
|
ERNAKULAM |
Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. |
Kerala, Lakshadweep, Mahe-a part of Pondicherry |
Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 |
|
GUWAHATI |
Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). |
States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
Tel.:- 0361- 2132204 / 2132205 |
|
HYDERABAD |
Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 |
States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry |
Tel.:- 040-65504123/23312122 Fax:- 040-23376599 |
|
JAIPUR |
Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. |
State of Rajasthan |
Tel.:- 0141-2740363 |
|
KOLKATA |
Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 |
States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. |
Tel.:- 033-22124339 / 22124340 |
|
LUCKNOW |
Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 |
District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. |
Tel.:- 0522-2231330 / 2231331 |
|
MUMBAI |
Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 |
States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. |
Tel.:- 022-26106928/360/889 Fax:- 022-26106052 |
|
NOIDA |
Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida |
States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur |
Tel.: 0120-2514250 / 2514252 / 2514253 |
|
PATNA |
Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. |
States of Bihar and Jharkhand. |
Tel.: 0612-2680952 |
|
PUNE |
Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 |
States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region |
Tel: 020 -41312555 |
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Conclusion
HDFC Life Insurance customer care services are designed to ensure policyholders' satisfaction and provide reliable assistance. Through its commitment towards customer satisfaction, multiple communication channels, comprehensive policy-related support, structured grievance redressal mechanisms and technological initiatives, HDFC Life Insurance strives to provide a seamless and superior customer experience. By placing policyholders at the centre of its operations, HDFC Life Insurance strengthens its position as a trusted insurance provider that goes the extra mile to address customer needs and concerns.