Bajaj Allianz Life Insurance Customer Care

Bajaj Allianz Life Insurance, a leading life insurance company in India, provides various life insurance products tailored to diverse needs. Excellent customer care ensures policyholders receive the support and assistance they need throughout their insurance journey. Policyholders can contact Bajaj Allianz Life Insurance Customer Care for any issues related to the renewal, claim process, claim status, policy status, document submission, and service request. This article provides an in-depth look at Bajaj Allianz Life Insurance customer care, detailing policyholders' various channels, services, and support options.

Bajaj Allianz Life Insurance is committed to providing excellent customer service and ensuring that any grievances or complaints are addressed quickly and effectively. The company has a structured grievance redressal mechanism to handle customer issues and ensure a satisfactory resolution. Here’s a detailed look at the grievance redressal process offered by Bajaj Allianz Life Insurance.

Customer Care

The first step in addressing any dissatisfaction with the customer care team of Bajaj Allianz Life Insurance can be done through various channels:

Customer Care Helpline

• Toll-Free Number: 1800-209-7272
• Email: customercare@bajajallianz.co.in

Grievance Redressal Officer

If the customer is not satisfied with the response from the customer care team or your complaint has been unsolved for more than 15 days, you can escalate the issue to the local Grievance Redressal Officer, Mr Gaurav Sadana, at gro@bajajallianz.co.in.

Escalation to IRDAI

If the complaint still needs to be solved or the customer is not satisfied with the solution provided by the local grievance officer. You may directly approach the Insurance Ombudsman for redressal if the claim's value is up to INR 50 lakhs.

Customers may represent the case to the Insurance Ombudsman for Redressal of grievance subject to meeting the following conditions:

• If the insurer has rejected the grievance, a reply has yet to be received within one month of receiving the representation, or the complainant is unsatisfied with the insurer's reply.
• Within one year from the date of rejection by the Insurer or the insurer's final reply on the representation of the complainant
• Suppose it is not simultaneously subject to any litigation. In that case, the complaint must be made in writing, duly signed by the complainant or his legal heirs, containing full details of the complaint and the complainant's contact information.